2023 June-now
Activation Analyst, Ebiquity Spain
● Ensure accurate data collection and visualization for Insights team using PowerBI and Excel.
● Maintained data quality through meticulous attention to detail, resolving anomalies and collaborating with media agencies.
● Support client activations with campaign taxonomy expertise and brand ID assignment.
● Streamline automated tasks using Power Automate, improving efficiency and accuracy.
● Support client activations with campaign taxonomy expertise and brand ID assignment.
2022-2023
SPS Associate (6 months) & KYC Analyst, Amazon Spain
● Project owner for the NVA tickets (non-value-added) of my team. I reduced the average of NVA from 26% to a steady 7% in 7 weeks by coaching other associates through presentations, analysis, and finding defects in the processes;
● Launched the use of Asana (project management tool) in the team and created supporting Quip documentation for the team and reports to my manager;
● Mentored my colleagues to improve their performance by acting as a point of contact for Quality and Handle Time;
● Provided timely and accurate operational support to Merchants selling on the Amazon platform by chat, e-mail, and phone contacts.
● Won an award as a star trainee for engagement during training (KYC), demonstrating a strong work ethic and dedication to continuous improvement.
● Conducted thorough investigations into potential fraud cases, using a range of techniques and tools to identify suspicious activity.
2017-2018
Store Manager, CeX Webuy.com Italy
New opening in Parma, 4th store for CeX (Webuy.com) in Italy.
● My store consistently scored over 85% in the monthly OPS report
● In the last two years, Trustpilot’s score of our Country increased by almost 3 points, ranking Italy in first place among all CeX stores in the world for e-commerce customer satisfaction.
